Empowering-Communities ’ Heather Ette spoke to Police Sergeant Carl Holland, Operational Lead for E-CINS at Nottinghamshire Police about their Complex Case Panel Meetings that are chaired by Ashfield District Council and attended by a range of statutory organisations.
‘Between 10 and 15 representatives regularly attend the Ashfield Complex Case Panel’, said Carl. ‘The meeting is co-located at the District Council offices as not all attendees have access to video conferencing facilities. Numerous Council departments are present, led by the Council’s Communities’ Protection Department who are joined by the Police, Community Mental Health Team, Council Housing, Fire Brigade and a number of teams who are affiliated to the Council to look at lifestyles, including Job Centre representatives and other statutory agencies.’
Nottinghamshire Police currently use E-CINS to manage their cases for a range of business areas including IOM, Hate Crime, Victim services, Early Intervention, Safeguarding and Automatic Referrals. Ashfield District Council also use the system for an additional range of business areas including Licensing, ASB, Rough Sleepers, Unauthorised Encampments, Staff Safety/Risk Register and Vulnerable Persons.
The Complex Case Panels meet on a monthly basis and E-CINS is used to administrate the process. ‘Over the next few weeks I am rolling out E-CINS training to all of the agencies involved in the CCPs to get them all on board and working in the same way’ said Carl. ‘Quite a number of the attendees already use it frequently but having everyone accessing and using the system will really help to speed up our processes as a partnership.
‘I always get a very good response from agencies when they are introduced to E-CINS and I explain the benefits. Once they see for themselves how it enables multi-agency use, sharing of information and realtime information, rather than waiting on emails, they are won over’, explained Carl.
E-CINS acts as the facilitator for the CCP meetings as it holds all of the key information that will be discussed. The Chairperson collates the information from E-CINS and creates a confidential document for those people who are not currently accessing the system. E-CINS users log into the system from their mobiles, laptops or tablets to see the information live.
‘I hook into E-CINS at the meetings as it’s much easier for me to see everything in one place and I don’t have to carry wads of paper around with me’, said Carl. ‘To accommodate all of our attendees the meeting is held in a traditional format, the agenda is set beforehand and minutes are taken live at the meeting but after the meeting ends the minutes, actions and tasks are all transferred to E-CINS so that we can see the progress of cases live on the system and can check what tasks and actions are outstanding ahead of the next meeting. It saves us a lot of time and energy and creates a more efficient workspace as there is no need to send separate emails or carry out numerous phone calls.’
For more information contact: Carl.firstname.lastname@example.org