Standardising E-CINS Work Practices

by Michael Raywood, Senior Tenancy Enforcement Officer, Housing, Brighton & Hove City Council

Michael has been using E-CINS as part of Brighton & Hove City Council’s Tenancy Enforcement Service and is championing Sussex’s efforts to develop standardisations in E-CINS working practices.

As such, Michael is seeing his role increasingly develop as an unofficial E-CINS adviser to other counties looking to gain knowledge and best practice around using the system.

“Some time back I was asked to lead on a project to identify a case management system in Brighton & Hove City Council’s Housing Department. As we were already committed to E-CINS as a multi-agency system with Sussex Police I looked at whether it would suit our needs and the more I learned, the more I liked.

After further exploration I recommended it to the Tenancy Enforcement Team as the preferred choice and we are now using E-CINS as the case management system for ASB and Hate Crime and other aspects of housing management such as Tenancy Fraud, Domestic Violence and Safeguarding.

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